Maintera Facility Services assists clients with comprehensive facility management, maintenance, repair, and operational oversight for commercial properties.
They've become trusted partners by acting as an extension of their clients, scaling the business without losing the personal touch. Inherent in the model, though, was a structural cash flow problem that created shortfalls when invoices came due.
Facilities management carries unpredictable repair costs and slow, manual, paper-based processes that stress the accounts receivable function. Most crucial is a timing mismatch from slow invoicing cycles: clients pay on net 60 to 120 days, while vendors expect payment within 30. No matter how fast or large the business scales, that gap persists.
Maintera was formed by private equity firm Shore Capital Partners in 2024 through the acquisition of several facility services companies. That ownership structure meant the company couldn't draw on legacy owner capital to cover funding stopgaps.
Its investors also expected consistent improvement in cash flow, and growing debt service from a larger balance sheet challenged its working capital position, making accounts receivable not just an operational inconvenience, but a business-critical function.
As a fairly new rollup, Maintera hadn't yet implemented a formal collections process. To collect payments, employees sent clients over 200 invoices every day, essentially chasing $11 to $15 million in monthly receivables without effective tools when clients didn't pay.
The company didn't want to keep leaning on its line of credit and the interest expense that came with it. With no visibility into how customers actually paid, Maintera couldn't accurately price new contracts and was absorbing unquantifiable payment-term risk. As a temporary fix, Director of Finance Aaron Lynch started flagging overdue accounts from his own inbox.
Maintera needed help solving its cash flow problem.
They looked at a variety of platforms. Many were expensive with cumbersome interfaces, and building a custom NetSuite script would be costly and require ongoing maintenance. Maintera liked Daylit's easy-to-use, AI-powered accounts receivable automation, its simplicity, powerful AI engine, and genuine responsiveness made it the clear partner.
Daylit deploys autonomous AI agents to handle collections outreach, payment follow-ups, and cash flow forecasting, integrates directly with NetSuite and other major ERPs, and can typically go live in days rather than months.
Most importantly, as an early-stage company, Daylit was able to provide better support than what Maintera had expected in SaaS.
Maintera, a PE-backed facilities services business, always keeps working capital top of mind. Missing collections wasn’t an option for them, so they turned to Daylit to automate their collections process and saw immediate results without needing to add headcount.
Within weeks, Maintera had a fully structured collections program with automated reminders and organized touchpoint strategies that no longer relied on Aaron's personal inbox.
Accounts receivable automation closed the gap between client payment terms and vendor payment expectations by simultaneously running a consistent, cadenced follow-up process across hundreds of invoices.
Specifically, invoice-level reminders were sent 5 days before due, on the due date, and 15 days past due, with account-level communications at 30, 60, 90, and 120 days past due. Batching logic consolidated multiple invoices per customer into a single outreach.
For Maintera, 85 automated emails covered 842 invoices worth over $1.1 million in a single early-stage push. The platform's manual outreach produced a 45% reply rate versus the 10–12% industry average, and fully automated emails came in at 21.7%, nearly double the benchmark without a single human touch.
At the 90-day past due mark, CAP saw a 75% response rate and TCG hit 66.7%.
TCG Services hits 80% current AR.
CAP improved current AR by 16% in a single month.
These collection wins were only the beginning. Maintera tracks its data in one clean dashboard, and clients were very responsive to the new processes. Aaron leveraged the platform's data to provide better pricing on new contracts and to better understand payment-term risk and expected collection timelines. Now Maintera has the insight to win new business, what was intended as an operational fix instead created a competitive advantage.
See how teams across industries get paid faster with Daylit's AI agents for accounts receivable.
See how Daylit's AI agents for accounts receivable help teams collect faster, forecast cash with confidence, and unlock working capital.